Privacy
Policy

CyberShieldMaple collects only the essential information needed to deliver our AI-powered cybersecurity, threat protection, and compliance services. We prioritize data minimization to protect your privacy.

Information You Provide: Name, email, organization name, and billing details submitted during signup or when contacting support.

System Telemetry: Our lightweight agent collects telemetry necessary for threat detection and compliance, including device name, OS version, software info, firewall and antivirus status, running processes, network interfaces, and anomaly indicators. We do not access personal documents.

Automatic Platform Data: IP address, browser type, and diagnostic metadata are collected for security and support purposes.

Third-Party Integrations: Services like Clerk or Stripe may send identifiers for authentication or payment purposes.

Service Delivery: Protect endpoints, detect threats, and report security posture.

Compliance & Insights: Map telemetry to standards like HIPAA, SOC2, PHIPA, and generate reports automatically.

AI-Assisted Summaries: Use telemetry to provide plain-language risk summaries and guided remediation—not to train public AI models.

Customer Support: Deliver support, updates, and account notifications.

Platform Improvement: Improve features and detection accuracy via aggregated analytics.

Legal Compliance: Ensure lawful operation and fraud prevention.

Service Providers: Trusted vendors help deliver hosting, email, support, and analytics.

Organization Admins: Admins within your org can access associated device data.

Legal Requests: Data may be shared when legally required (e.g., subpoenas).

Mergers or Acquisitions: Data may be transferred with company ownership changes.

Anonymized Analytics: We may share de-identified data for research or insights.

Data is retained only as long as needed for service delivery, legal obligations, or business purposes. When no longer required, it's securely deleted or anonymized.

Depending on your jurisdiction, you may request to access, correct, delete, or restrict your data. Email us at privacy@cybershieldmaple.com.

Encryption: TLS in transit, AES at rest.

Secure Cloud: Infrastructure like Azure/GCP with strong access policies.

Access Controls: Strict least-privilege and audit logging.

Vulnerability Testing: Regular audits and independent pen-testing.

Agent Design: Built with minimal privileges and zero file inspection.

Your data may be processed in the U.S. or Canada. Legal safeguards are in place for any cross-border data transfers.

Our platform is not intended for users under 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from children.

We may update this policy to reflect legal or service changes. Changes will be posted on this page with an updated effective date.

If you have any questions or concerns:

CyberShieldMaple Inc.

Email: privacy@cybershieldmaple.com

Website: www.cybershieldmaple.com